The Benefits of Live Reception Services in Your Workspace

07.17.18

live-reception-services

Not all phone answering services are created equal. While you might find the efficiency and professional feel of live reception appealing, this service can lack customization and personal attention. However, with AdvantEdge Workspaces, our live reception services are customizable and our client service coordinators act as a liaison for your business. Here are three reasons why live reception services are essential for any business in a shared workspace environment!

1. Customized to fit you

There is no “one size fits all” solution to phone answering service, so all of our plans include a complete customization. We answer the phones the way you’d like and can even screen for certain types of inquiries and transfer them appropriately. If you’re leaving the office or heading out on vacation, our system has unified alerts that let all of our reception staff know when to hold your calls and when to make sure they get through. You’ll always be confident that your calls are sent to the right places and you’ll save time by not having to be your own receptionist.

2. Professional assistance

Live reception service that is tailored to your business enhances your professional image. Rather than Google Voice prompts or Auto-Attendants, our staff can intelligently respond to caller needs and questions while acting as an extension of your company. Forget other answer-only services because we respond to your calls with a greater depth of knowledge about your company. Your profile can even be continually updated with relevant information and instructions to ensure our staff always has the most current outlook on your company.

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3. A Complete System

Our enterprise-grade VoIP phone system ensures you have the latest technology at your fingertips. All our services come with voicemail to email attachment as a standard feature. The audio files sent directly to your inbox make it easy to catch up on your voicemail no matter where your calls are being forwarded or where you happen to be at the time. We also offer voicemail to email transcription service to make sure that even in the middle of your meeting you can get a textual message to your email. The flexibility provided to you by our system means that regardless of location you can stay connected and up to date.

At AdvantEdge Workspaces, we understand how important first impressions are. That is why we take pride in our live reception services, where our client service coordinators act as the first line of your business. Click here to learn more about our live reception services and the other amenities you get when you're an AdvantEdge client!

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Written by Juliana Levinson

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