AdvantEdge Workspaces Blog

Call answering is the amenity you didn’t know you needed! Phone calls can be an endless distraction during the day. Every time you hear a ring, you need to stop what you are doing. Once on the phone, you can be wrapped up in long conversations or derailed by a simple junk call.

With call answering services, take back your time and leave the screening and initial handling to administrative professionals. Create a plan that works for you. Customize a greeting and voicemail recording, and draft up a forwarding plan. Your recordings serve to direct callers to the correct extension or provide important information. For forwarding, put a process in place so you never have to worry about missing an important call. While on vacation or out of the office, only certain numbers can be transferred to you while others are directed to voicemail or can provide a message. A forwarding plan can also include priority callers, times when you will be unavailable to pick up… really, whatever guidelines you need to make the service work for you. And if you truly want to disconnect, it is not a problem as staff members will communicate a personalized message to callers.

The AdvantEdge team operates under a three-step process: answer, screen, and transfer. Whenever anyone calls your number, we will pick up the phone first. From there, we screen the call. No more need to be bothered with spam messages asking about car warranties! For transfers, you will be notified about who is on the line before being connected. With this process, there is always room for adjustment, too. Every client has access to an on-site team that can modify service on a weekly to an hourly basis. Leave the office or sit down and focus with ease!

A good leader in the workplace sets a strong example through his or her actions but knowing how to motivate your team is a crucial skill that they probably didn’t teach you in school. Every coworker or employee at your workplace requires their own leadership style and knowing how and when to press those buttons can empower your team and produce incredible results for your organization. It doesn’t have to be complicated; if you consider the personality types of the people you work with, you will understand how to connect with them, and get their best performance!

Like any work model, running your business from home has its pros and cons. Since working virtually removes the physical proximity to your teammates, work-at-home professionals must possess strong communication skills.  In order to make the most of your virtual office, we propose a few tips for managing and communicating with your clients and co-workers.

Many important facets of your business, from sales to team communication to customer retention, rely on building strong relationships. Whether you are providing exceptional customer service, facilitating a productive meeting or workshop, or hiring a new employee, your ability to create genuine connections will set you and your business apart!

Last Wednesday was #NationalDogDay, and we celebrated everything that we love about our furry friends (as if we need an excuse)! While everyone adores their canine companions, did you know that having a dog may be able to improve your workday? A study from USC shows that having a four-legged roommate can decrease stress and increase happiness and productivity. Although many people have already seen working from home as the perfect time to get a pet, there are still opportunities to adopt or foster. Are you on the fence or have a partner who needs convincing? Here are three ways a dog can help improve your remote work experience:

A lot of our community members have been teleworking with us for over a decade, so it’s no surprise that AdvantEdge provides top-notch infrastructure and support to allow these professionals to work effectively and efficiently at home. Here are a few ways that AdvantEdge makes it easy to run your business from home.

We are living in an era that seems to produce new technological innovations and inventions nearly every day. Many of these developments have contributed to making our workdays more efficient and enjoyable; here are a few of our favorites!

The ProWorking AdvantEdge: Coworking Will Make You Feel Special!